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Smartphones like the Jitterbug Smart3 $50 If you need a replacement under the Lively Protection Plan, simply Customer Care at 1-800-733-6632 for assistance. You will get an account PIN that you will need to give the porting department so they can access your new AT&T account. How do I reconnect the Lively Wearable2 device to the Lively app after replacing the battery? Account number: See your bill or log into your account online. Or, log in to www.lively.com/myaccount to set up recurring credit or debit payments. The Lively Urgent Response Agent will call you back on all Alexa devices associated with your Amazon account. Account Number: Call at +1 (212) 812-9002 for the information. Which operating software version will the Android Urgent Response app work on? By Mail: Send your payment to Lively, P.O. There are no additional fees to call Livelys U.S.-based customer service. Night period begins at 7pm and ends at 6am. You can also call 1-800-CRICKET (274-2538) from any device. On a Lively smartphone, the Urgent Response app will connect to Urgent Response when the button is pressed. It is recommended that you speak with your physician before using any new electronic device near your pacemaker. Skills are voice-driven capabilities, like apps that help you do more with Alexa.

Is my communication with my Care Advocate confidential? Anytime that you move or you change the location of your Alexa device you should update this information. Call anytime, from anywhere. the Lively Urgent Response Skill enabled in your Amazon Account and linked to your Lively Account. Hit F5 on keyboard to refresh the web page, or click on Reload icon. PIN: Call customer service at 1-800-643-4926 to get your PIN. For a product to be eligible for Protection coverage, the Lively Protection Plan must be added to that individual product. The IRS has a tool to help you determine if an item is reimbursable from your health spending account: If you dont see what youre looking for, give us a call anytime. When calling Customer Service, youll need your account PIN to generate the Number Transfer Pin. Safety Devices like the Lively Mobile Plus $2.50. Assurance Wireless Account Number: Call at +1 (888) 321-5880 for the information. Minutes used during incoming calls are billed at the per-minute rate according to the service you choose. The Lively phone must be in like new condition to be eligible for a refund.*. It is included in your Premium Lively Health & Safety Package subscription. What am I charged if I use more texts than my monthly service plan provides? Weekend minutes are available all day Saturday and Sunday (effectively Friday 7pm Monday 6am including night periods). At this time, Fall Detection is not available on the Jitterbug Flip2 phone. All Lively phones come with a 30-day return policy; however, you must have used fewer than 30 minutes of total talk time. You can get many of your questions answered by going to Lively.com. Create a Straight Talk Account. No, since the watch shares the same number as the phone, you can not use different carriers. Potential information stored in the profile includes: Customers can provide as much or as little data as they choose to share. How does my Care Advocate determine what topics to address? Such expenses will only be considered qualified medical care expenses if the individual would not have purchased the product or engaged in the service but for their medical condition. Some are free while others require a purchase or subscription. There are two ways you'll know your Lively account was linked successfully: First, after using your smartphone to link your Lively account, you will see a "linking" confirmation on the screen. The information you share with your Care Advocate is strictly confidential except in certain instances where safety is a concern (self-harm, threats of harm to others or abuse). Yes, we offer phone number porting to all of our customers who transfer to Lively from another wireless provider. This allows you the option to retain and transfer your existing cell phone number to your new Jitterbug phone, providing that number is still available at the time you make the request. Calling Urgent Response. Select "Manage Invites" in the upper right corner, Enter the name and email of people you want to invite. The account number is a 9 digit All plan minutes are good for 60 days. Packages start at $24.99 per month. What type of assistance can my Care Advocate provide? When calling, please make sure to have the serial number available for your old device, and the Customer Care Advisor will discuss options for shipping and paying for the service fee for your replacement. To use the Lively app on your iPhone, your phone needs to run iOS 12 or higher. Yes, Lively phones accept incoming calls. The Nurse On-Call service is included for no additional cost when selecting a Premium Health & Safety Package. Lively Nurse On-Call service, available with a Premium Health & Safety Package, offers members an affordable alternative to access healthcare resources without making an appointment.

Contact voice.google.com Lively Account Number See your bill or log in to your account online. To find the number yourself, go to How long does it take to receive my replacement? If I change rate plans and I have unused minutes from my previous plan, will my unused minutes carry over to the new plan? Enter your information below Email Address OR Phone Number Password Who will have access to my personal Care Plan? All telecommunications providers are required to pay into the Fund, and their contributions may be recovered from customers. WebContact Email. by downloading and mailing a credit card update form. A T3 rating indicates the handset has satisfied the ANSI standard. The monthly service charge for your plan will be billed in your phone or safety device invoice. As soon as you dial, your Lively product begins to transmit location information that may be used to support location confirmation in the event that you need support. Jitterbug phones Existing customers can enroll in Urgent Response Service by calling 1-800-733-6632. The Urgent Response Personal Profile is an important tool that enables Urgent Response Agents to provide you the best possible service. To call Mexico, Puerto Rico or the U.S. Virgin Islands, you will be charged $0.20/minute for each minute of the call (or $0.55/minute for Unlimited Plan customers). However, Lively strongly recommends that if you believe you are experiencing a critical, emergency situation, always bypass Urgent Response and contact 9-1-1 directly. What warranty is included with my Lively Wearable2? Urgent Response Agents may provide emergency services or 9-1-1 operators with information found in your Personal Profile, such as medications, allergies and personal contact numbers. WebYou will be able to use your Lively phone, with your existing number, once the transfer process is complete. If this message is not displayed, the service is not active or has not completed the initial registration process. For example, if the Lively device user has an email address of grandmasLively@fakeemail.com, that same email address cannot be used for another Lively subscriber or for a Lively Link app user. Close popup window by clicking on X in the top right corner. A Lively Link user can be designated as a Follower for multiple Lively subscribers. If you are enrolled in automatic monthly payments, the Lively Protection Plan monthly service fee will be charged along with your phone/device plan. Please contact Livelys Customer Service to address this issue. Choose People & Permissions. No. Once youve given your location and destination to the Personal Operator, this information will be passed on to your driver. Each time you call Lively Nurse On-Call, you should tell the registered nurse you speak with about any allergies you may have to certain medications. To pass the second part of the test, the handset must have at least 18 dB of conversational gain without a hearing aid. Having email and internet connection are recommended, but not mandatory to participate. Once minutes are applied, any unused minutes will carry over. In the event of a fall, always press the Call Button if you do not hear an Agents voice. However, newly applied plan minutes from the current billing period will be replaced by the available minutes from the new plan. Feel free to make changes or updates as you see fit. To purchase Add On Minutes, please call our Customer Service representatives at 1-800-733-6632.

Make sure your device is powered on and that you hear Welcome to Urgent Response. currently use a Lively phone, please log in using your 10-digit phone number or valid email address. In most cases the Fall Detection algorithm can distinguish these routine actions from actual falls and will not place a call to Urgent Response. Urgent Response provides unlimited usage. Lively phone coverage includes most of the United States where cellular service is available from well-known carriers. The service is mobile and not confined to your home (for strictly medical emergencies) or your vehicle (roadside assistance or accident), and is available in any situation where you might need help. That agent is responsible for verbally communicating pertinent information to the 9-1-1 operator. How long will I be on hold before Nurse On-Call answers the call? Make sure that "Third Party Cookies" is set to "Accept". Click account settings, scroll to the bottom of the page and click Port Out information to view your account number and PIN. Add-On Minutes will be used only if no carry-over or plan minutes remain or if they are the oldest and closest to expiring. An incorrect Account Number and/or PIN/Passcode will usually result in a port rejection. The Lively app requires an active Lively Health & Safety Service subscription.

Vehicles are regularly inspected for safety, so you can ride with confidence. The recommended range for Lively Wearable2 to your smartphone is within audible range. Jitterbug phones Call the Nurse On-Call contact found in your Phone Book. With the myAT&T app. Go to "HSA Details" in the "Account Settings" section. What is included in the monthly Lively Health & Safety subscription? After this waiting period, you may request a replacement covered under your plan once per 12-month period. The Security settings dialog box will pop up. For questions about your Lively device or Health & Safety subscription you can visit www.lively.com/support or call 800-733-6632. Make sure to say porting when prompted. It can be found on your welcome letter. The federal government sets standards to ensure that mobile devices are used safely. These are not taxes that the government requires us to collect. Press button to cancel. Immediately after this prompt the user will have a few seconds to press the button to cancel the call. Finally, your employer plan may limit expenses reimbursed from your Health HSA, FSA, or HRA. Can I make international calls and texts with my Lively phone? No, you can only have one Lively account linked to each Alexa account in order to utilize the Lively on Alexa service. Features and benefits of Lively Urgent Response service include: How do I make a call to Lively Urgent Response using my Alexa device? The Urgent Response app requires the ability to place a wireless, cellular phone call. The Hearing Aid Compatibility Act of 1988 requires that all essential telephones and wireless telecommunications devices manufactured or imported for use in the United States must be hearing aid compatible according to the Federal Communications Commission (FCC). How is Urgent Response different than calling 911? 3. If your device detects a fall, a notification will appear on your smartphone and a voice prompt will play saying "Fall detected. WebThe account number or service PIN from your current phone service provider. Livelys Urgent Response is a unique and valuable service that provides reliable access to IAED-Certified Response Agents that are trained to provide help in any situation 24 hours a day, 7 days a week. On certain trips, your first thought might be to ask the driver to wait for you. Can I use Lively on Alexa to call 911 from my Alexa device instead of calling Lively Urgent Response? Friendly customer care advisors are also available 7 days a week. Urgent Response Terms & Conditions can be found here. You will receive a replacement phone/device within 2-3 business days via standard ground shipping. provider for canceling your service and transferring the number to Lively.

These are state and local fees, taxes, and surcharges that are typically levied on telecommunications providers, including, but not limited to, franchise fees and taxes, privilege taxes, business and occupation taxes, license taxes, sales taxes, PUC surcharges, and effect of city taxes. Unused minutes from your previous plan will continue to carry over and maintain their original expiration date. Start the transfer process online when you purchase a new plan or in-store with a Verizon rep. What am I charged if I use more minutes than my monthly service plan provides? 70 An internationally recognized auditing standard developed by the American Institute of Certified Public Accountants (AICPA) in 1992. Does the replacement come with a warranty? What type of smartphone works with the Lively app? Can my spouse and I share a Personal Profile? Using the urgent response devices built-in accelerometer, patented algorithms evaluate sudden changes in your body movement, in relation to your physical activity and posture, to identify falls. Can I get Fall Detection for my Jitterbug smartphone? Please contact Customer Service at 1-800-733-6632 or 6-1-1 from your Lively phone to confirm your number is eligible for transfer. What is Lively's coverage in the U.S.? This will take you to My Cricket Account Customer Service options. Your device includes a one year manufactures warranty. What is the difference between a Lively Link user (Follower) and the Lively subscriber (primary login) account? What kind of additional charges will appear on my billing statement? How will my Lively Protection Plan be billed? For only $3.50 per month/per phone, or only $2.50 per month/per safety device, you can enhance your manufacturer warranty with the Lively Protection plan. The personal Care Plan is the roadmap that will help you achieve your goals. How much does it cost to add a Lively Protection Plan to each phone/device on my account? PIN: Call at +1 (212) 812-9002 for the information. These services are secure, convenient and free of charge.

What happens when I cancel my Lively Health and Safety service? Using GPS technology, the driver will know the quickest route to where you are and where you want to go. Lively Wearable for Android: If I have Fall Detection, can I still use my Lively Mobile device to make a normal call to Urgent Response? How do I get more minutes for my Lively phone? Note: Traditional concierge services such as hotel or transportation reservations, weather reports, etc. Daily Activities will only show the past 7 days of locations visited if they have been set up in the Lively user's Personal Profile. Why is there a discrepancy? If you do not cancel the call, your smartphone will automatically dial and connect to Urgent Response to confirm your location and get you the help you need. What do the HSA/FSA/HRA badge on Lively.com mean? currently use a Lively phone, 2. Go to a store: You can also go to one of our stores and get some face-time with us. Click on OK button, From the Safari menu, click Preferences., From the Security dialog box, from Accept Cookies, click to select Always.. PIN: Call customer service at 1-800-643-4926 to get your PIN. You can get many of your questions answered by going to lively.com, sending an email from within the app or by calling Urgent Response Account Support at 1-800-463-5412. The Urgent Response button can be added to your watch either through your iPhone or directly on your Apple Watch. Web866-482-1424 Log in to your Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. If you do To cancel, call Lively Customer Service Department at 1-800-733-6632 between 5am - 10pm PST . Your participation is completely voluntary, and you can terminate your relationship with your Care Advocate at any time. How will my Care Advocate communicate with me? 1. We'll add them to your account and you can start using them right away. There is no additional cost to use this service. Please see all terms and conditions here. What if I have a Share Plan or multiple products on my account? Please make sure that you select an Apple Watch face that supports one of the following complication types: I do not have a minutes, data and text plan for my smartphone, will this still work? If the location fix is unsuccessful, due to the device being in a large building, parking garage or equivalent, the Lively device sends device information after 60 minutes. 2) If you dont know your PIN code, or youre not sure if there is one, call your carrier and JUST ASK; they will tell you what it is. At Locations where the GPS fix is weak there can be certain situations where the Lively user appears to have left a Location temporarily despite remaining stationary.

You only need a telephone to communicate with your Care Advocate. https://www.fcc.gov/hearing-aid-compatibility-wireless-telephones. Lively Account Subscribers of urgent response devices and mobile apps, please log in with a valid email address. If you If I have the Lively Protection, how much does it cost for a replacement? As long as you have your Jitterbug phone, you can get picked up from your home, the doctors office, a restaurant or wherever you are. The cost of the Lively product or Lively Health and Safety plan must be considered primarily for the prevention or alleviation of a physical or mental defect or illness in order to be reimbursable. Basic information like name, phone numbers, gender, age, and primary language, Locations frequently visited such as home, work, gym, coffee shop, doctors offices or vacation home, Medical information such as medications, allergies, doctors, hospitals and medical or physical conditions, the Alexa app downloaded on your smartphone. Replacements received through the Lively Protection Plan have a 90-day warranty period from the activation date and, provided that you have not cancelled the Protection Plan, your replacement will be covered by your Protection Plan, subject to your right to make one claim per 12 months. All you have to do is call our Urgent Response Account Support Team at 1-800-463-5412. Ratings are according to the American National Standard Institute (ANSI), Standard C63.19. WebLively Jitterbug Cell Phones FAQs These are the most frequently asked questions for Jitterbug cell phones. Additional information on hearing aid compatibility is available from the Federal Communications Commission at. Basic information like name, phone numbers, gender, age and primary language, Locations frequently visited such as home, work, gym, doctors offices or vacation home, Medical information such as medications, doctors, hospitals and medical or physical conditions, Vehicles driven including make, model, color and license plate. If any information provided is inaccurate or incomplete, we will contact you to complete your cancellation, which may require additional time to process. Anytime you feel anxious, threatened, in possible danger, or just not sure, you should feel free to call Urgent Response for assistance. There are no apps to download or install. If Urgent Response is not active, you will see an option to call 9-1-1 instead or contact our Customer Service to add Urgent Response Service. Under the standard set forth by the IRS, expenses are generally not reimbursable if they are conventionally understood to be personal, living, or family expenses. What happens if the call becomes disconnected while I'm speaking to an Urgent Response Agent? The service fee charged to obtain a replacement will vary based on the type of product you purchased. Please contact Straight Talk for your Account Number and Port Out PIN. In the event you decide to return your Lively phone, simply follow the steps below to obtain your refund, regardless of where you purchased your Lively phone. If you Lively systems and data are fully secured. Lively Link users are those who care about the Lively subscriber and would like an easy way to connect with them and to get information to know they are safe and well. If you have a prepaid account that you'd like to transfer, come to one of our stores to begin the process. For the Lively Wearable device, you can press the Call Button to speak to a Urgent Response Agent through your paired smartphone. How do you locate me? Choose More WebLively. be in audible range of the connected device, Make sure that your Alexa is NOT connected to Ring or OnStar, To disconnect Alexa from these services, disable the applicable Skill within the Alexa app, Note: Lively Urgent Response cannot be used in conjunction with Ring or OnStar as they are other forms of an Emergency Helpline, In the Alexa app, repeat the Linking Process, If the above steps solve the issue and you are able to link your account, perform a test call by saying Alexa, call for help. Can my Care Advocate help someone else in my household? Click here to see a section-by-section overview of what will appear on your statement. But theres always a way to make your phone usable again, as long as you remember your Google accounts username and its password. If you have any questions about your bill, please call our Customer Service representatives at 1-800-733-6632 or email us at customerservice@lively.com. Why does My Account phonebook appear empty? Under Sign Up fill in your phone number. Make sure Enable Javascript is checked. Lively Mobile Plus Press the Call Button on your Lively Mobile Plus and tell the Urgent Response Agent that it isnt an emergency and you would like to speak to Nurse On-Call. You will be charged $2.00/minute for each minute of the call. If I switch my service to Lively will I be able to keep my existing cell phone number? Verizon Account number: Can be found on your bill or online account by logging in online and going to Account then Account Overview. Yes, Spanish language support is available when speaking with a Nurse On-Call nurse or certified doctor. In addition, regular plan minutes are deducted for the length of the call. Is there an added monthly cost for Fall Detection service on my Lively Mobile device? Select PIN (Windows You will need to save your receipt from Lively to be able to prove your purchase is eligible for reimbursement. WebThe fastest way to get your PIN is to dial 611 from your Cricket Wireless device. are not provided by Urgent Response. Safety Devices like the Lively Mobile Plus $15. What are Locations and how do I set them up? Regular plan minutes are deducted for the length of the call. Go online now to register and receive 50 free anytime minutes.

If you accept, that charge will appear on your monthly Lively bill. Your home for helpful articles, advice and tips. If you're bringing your current phone to the network, have/purchase a Verizon SIM card. To start your number transfer, give us a call at (888) 345-5509, and well be happy to assist. In order to use Lively Urgent Response service you need: What Amazon devices are supported to use Lively Urgent Response service? Already a member, simply download the app and sign in using your cell phone number. Yes.

Agents can even conference in your emergency contacts to speak with you or a registered nurse to answer any medical questions.