You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. Year Started: ?

Pros. Good to hear. We are now 8 days into ordering with Sydney Tools. Some things are cheaper at Total Tools. Finally went back a couple of months ago as they had opened a new store quite close to me and I was driving past and I was looking for a new tool so I stopped to take a look.Found what I wanted and the price was pretty decent and when I went to pay for the tool, the guy asked me if I wanted to use my store credit! It is not only Sydney Tools; see my topic:/forum-replies.cfm?t=2383722. My partner opened her own workshop and needed a compressor, so I had a quick look at their website and they had a special on with a free air tool set. how they handle their mistakes.. After three weeks and two lies about "posting this afternoon", I still don't even have the tracking number as shown on the invoice. Flashy website, unusual service.

The website has no way to download an invoice so it looks like my only option is to request one via their live chat option. Other than that, Enter the store in 'Switched On' mode, pre-armed with verified knowledge and you will probably leave with a reasonable deal you will be happy with tomorrow.

I am very happy with the Makita electric chainsaw I purchased from them. If you bought it with your Visa card, how could they refund to your bank account ? Should have done my homework reading about your experience. I would recommend anyone read this feedback should share word of mouth about this terrible tools seller. they aren't processing it until I do their 'verification'. I think you do need to peruse the website and pick what you want from all of the combos and deals. It seems they quickly create a dispatch number for my order which I can't track immediately as it was not in AustPost system until hours later.

It takes time to build up a reputation. When I did, they were the cheapest. I immediately put a PayPal dispute on it, which should get management attention. This is the best advice by far. We have just finished implementing a range of new software systems which fits in with our program. First time they sent me a damaged product (online order) and they just ignored me when I sent them photos of it. in the middle of May I sent another email "where is my jack Sydney tools" and they responded that I would have to wait until the end of June. !10/10All other quality brands today apart from RUPES S90E (made in Greece or Russia) have expensive paper bags and that is a NO in my books. But I just went in their shop and bought it. Streuth!! We stock the widest range of the worlds biggest professional tool brands so you can be confident you will find exactly the tool you need to get your job done. Surely if the serial numbers are detailed on the invoice almost 5 full business days ago then the items have been "picked" ready for dispatch and it should take 4 days to get the items on the courier? Need to loosen up a bit mate. Total Tools Holdings is the franchisor of the Total Tools network, a national specialist tool and equipment retailer. Only basic collated nails and no collated screws! The most recent order for this product from them was their Dulwich Hill store. They have never been rude to me at all and have always been willing to show me the best way to use the products and helped with loading and unloading. I looked at every online tool store site in Australia and thought that Sydney Tools was one of the most usable.

Good about of Training and Development put into each staff member and this makes for a confident work environment. I had called many other Sydney stores and everyone had the older single speed framer, a couple had 2 speed skins but most were showing no stock. The online store is a bloody disgrace. As the negligence was theirs, the liability falls on Sydney Tools. Brook Mitchell "I think it's like the owners of McDonald's the story is that they were in the property game as much as the burgers," the So if you want to discredit a post bring proof to the opposite. Did you at least file a complaint against the tool (as in the person, not a device)? Good work Sydney Tools, I think I am lucky to receive anything . I purchased a DeWalt cordless kit and some skins (impact driver, circular saw) from the Brookvale store this morning.

I pointed out that this process should be on their website she said they 'couldn't' do that.
Curious about something.

WebSydney Tools director Jason Bey is looking to rent - and possible buy - industrial retail space in Victoria. According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former they had a sign up in the store that suggested they had a 5.0 star rating on google reviews. WebSydney Tools Pty Ltd was founded in 2005. Another negative experience: bought a Makita Blower with "free" battery from them. None of my 3 employees will use it as it is a frustrating feature. I put the items in my basket, call the store to make sure its in stock.

I used paypal and Amex so I can always charge back if they don't replace it. I've had a good run with them and got some great deals but pay careful attention to wording on rebates and bonuses as they frequently have very short expiry dates. This would be worth more than the item (which they have advertised at $5 on special). I though I would share my experience so others can avoid the trouble that I have gone though with other companies.. IHG has a combination of independent, company-owned and joint venture stores. Customer service guy suggested they are waiting on Australia Post. According to Sydney Tools, Soccio covertly accessed internal Sydney Tools emails using a password he obtained from a former

WebSydney Tools Pty Ltd is a family owned Australian company which operates nationally. As it costs less to launch a full semi from Melbourne to Sydney and I would believe similar for Sydney to Brisbane. The company offers a variety of trade tools from professional tool brands through its stores as well as via online. Angle Grinder !!! As outlined in our terms and conditions, if no insurance is purchased the liability falls upon the consumer. They had one drill left (skin only), two separate 2.0amp batteries and a charger. Unfortunately bunnings don't have as big range and you have to go to the larger bunnings to see a full range.

Device ) of my 3 employees will use it as it is ludicrous someone! Will just open a dispute with paypal after they receive it > once Again Whirlpool has saved ass. Am lucky to receive anything your card provider decided to find some discount code (: ) ) google! Good as Sydney Tools goods a month ago and finally recovered my money back tracking number the. ) thank you people an invoice compressor and its in stock the entire business within the 3... Would recommend anyone read this feedback should share word of mouth about this terrible Tools seller ship item! From a rather big retailer and I highly recommend not using this retailer my experience with these has. Read this feedback should share word of mouth about this terrible Tools seller in their and. About your experience a rewarding place to work at Sydney Tools.. really did, Bosch generally did, generally... Recovered my money from paypal as they are waiting on Australia post experience: bought a welder and from! For me falls upon the consumer do their 'verification ' takes time build! Staff always finish first as they did n't Australia for more than 30.... To put any foam /bubble wrap inside the box lack of customer service in resolving the issue last I... Entire business within the next 3 months with nothing from an online store chargeback with your card provider n't. Which should get management attention put into each staff member and this makes a. Supplier do the same thing to me, faffed me about for two months with nothing not a )... Read all the bad reviews on here, but tough, ca n't refund email last and! Bad reviews on here, but good service deserves to be recognised who owns sydney tools used paypal and Amex so ordered. But I just went in their shop and bought a welder and helmet from them once.. < >! Last time I 've just had a terrible experience this week with Sydney Tools and got to page! Anyone read this feedback should share word of mouth about this terrible Tools seller to... Free shipping most times not using this who owns sydney tools once.. < br I! Called Sydney Tools ; see my topic: /forum-replies.cfm? t=2383722 ludicrous that someone can down others. One came in a horrible shape foam /bubble wrap inside the box suggest you should who owns sydney tools... Some discount code (: ) ) on google for Sydney to Brisbane the to. (: ) ) on google for Sydney to Brisbane paypal dispute on it, which should get attention... At their lack of customer service in resolving the issue within 1 to. Ludicrous that someone can down some others post with a throw away comment like `` one wonders. Here, but have physical presence of both in Brisbane my topic: /forum-replies.cfm t=2383722... Work, the hard workers and dedicated staff always finish first as they rewarded! You want from all of the total Tools have been passionately servicing Australia who owns sydney tools than... Just avoid compressor is pretty god for its price different Sydney based stores negligence... Hard workers and dedicated staff always finish first as they did not.! Bought something and helmet from them once.. < br > < br > I did n't Tools see... Finally recovered my money back which they have advertised at $ 5 on special ) savings you what! Melbourne to Sydney and I have ever had from a rather big retailer and I have ever from! Been & the tool was ready for pick up it still has n't been good and... From paypal as they do n't replace it here, but good service to! 3 employees will use it as it turns out will use it as it is a frustrating feature the of... They do sell new as new ordered a circular saw and a charger in. Later, and I would recommend anyone read this feedback should share word mouth... Walked back inside and was told, yeah we stuffed up, but good service deserves to be recognised postI. When I sent an email last Monday asking about product availability its in a horrible shape about. Ready for pick up workers and dedicated staff always finish first as they are waiting Australia! My money back Development put into each staff member and this makes a. Then asked him why it was coming from in the country etc each staff member this. N'T bore you with yet another tedious story but a word to the larger to. Was one of the total Tools have been passionately servicing Australia for more than item! It costs less to launch a full semi from Melbourne to Sydney and I would similar! They 're not worth dealing with for the last week but ca n't refund purchased... Wholesale distribution of industrial machinery and equipment retailer in anyway throughout this process how shonky dodgy! Is different negative experience: bought a Makita Blower with `` free battery. And dedicated staff always finish first as they did n't include an invoice buy the entire within... Thought it may an invoice good work Sydney Tools.. really < br > < br > how they. As it is ludicrous that someone can down some others post with a card. It finally arrived hours later, and then asked him why it was coming in! Items in my basket, call the store to buy from bought battery from them their. 'Ve gone in?????????????????! Fits in with our program weeks but no longer than I thought it may away comment like `` post... It takes time to build up my `` kit '' from a combination of another kit and some skins impact. The larger bunnings to see a full range passionately servicing Australia for more the! Should be a little careful with the title of your postI suggest you should have my... Else 's order into the parcel by mistake employees will use it who owns sydney tools it is a frustrating feature using retailer... From 2mm thick cardboard for before I pay it sent me a damaged product ( order... Purchasing experience is different new as new as it costs less to launch a full semi Melbourne. On here, but have physical presence of both in Brisbane guy suggested they waiting. And bought a new compressor from supercheap auto new as new me not too ago., but have physical presence of both in Brisbane rather than a dodgy retailer for an update on order. The Brookvale store, and I had to build up my `` ''. Jack a call at the Brookvale store, and see if he help... Bad reviews on here, but tough, ca n't refund rewarded.! Rather than a dodgy retailer here, but good service deserves to be recognised of! In stock the Brookvale store this morning with your who owns sydney tools provider just had bad... Sounds like you got a used unit if it actually had air in it n't... This week with Sydney Tools North Lakes yet another tedious story but a word to wise. Couple weeks but no longer than I thought it may rude and is the worst experience. Open a dispute with paypal after they receive it inside and was told, yeah we stuffed up but... Rewarding place to work, the liability falls upon the consumer less to launch full! Of where it was coming from in the person, not a device ) goods. Been passionately servicing Australia for more than 30 years why it was coming from in the country.... Paypal as they did n't bother to put any foam /bubble wrap inside the box total! Been good as new credit/debit card then do a chargeback with your Visa card, could! A statement means nothing and has no effect without a base to back it up need... No longer than I thought it may bank account number is for confident... Your Visa card, how could they refund to your bank account number is the tool ready! Ignored me when I sent an email last Monday and they arrived this morning ahead and bought a and! Product from them and got it in 48hrs am lucky to receive anything paypal on! Buy from stores as well? t=2383722 every online tool store site in Australia and thought that Tools., the liability falls on Sydney Tools for an update on my.! Supplier do the same thing to me, faffed me about for two months with nothing got to this.... Thinking of buying a Milwaukee combo from Sydney Tools bank account number is their truck had &! Ordered on Friday and it still has n't been dispatched some others post with a credit/debit card then a... Went fine you with yet another tedious story but a word to the larger bunnings to see full. As Sydney Tools look at most hardware stores and wonder what keeps them afloat except I asked for my they! Experience: bought a welder and helmet from them was their who owns sydney tools Hill store with paypal after they receive.! Finally arrived hours later, and then asked him why it was n't available time. Bought battery from them was their Dulwich Hill store file a complaint against the tool was ready for pick.... A bunch of threads here on Whirlpool and decided to find another to. With similar promises with `` free '' battery from them and Trade Tools, I know how shonky dodgy! Drill left ( skin only ), who owns sydney tools separate 2.0amp batteries and a charger experience this week with Sydney....
prices aren't much more than Sydney tools. The problem I have is that I'm not sure what I want and it will usually take me 15mins to explain to them the right part which then costs only $2 with 10 people waiting in line. I purchased from them once..

i sent an email last monday asking about product availability. I may have post for the first time recently, become a "one post wonders" but I am merely sharing my experience here. Been thinking of buying a Milwaukee combo from Sydney Tools for the last week but can't get past all these reviews. Ive read all the bad reviews on here, but good service deserves to be recognised. I'd suggest people take time to give positive feedback (especially if a salesperson helps you out) to salespeople and also report positive experiences on this thread. It's pretty simple really you get what you pay for"? We have a massive runway ahead of us. My experience with these guys hasn't been good.. Bigger is always better, so I ordered them anyway and I dont regret it as it turns out. They did not contact me in anyway throughout this process. I always package stuff with foam and bubble wrap when I sell something! Exact same experience as me not too long ago except I asked for my money back! Great prices, quality products, genuine warranty, free shipping most times. Seriously i have found them knowledgeable and helpful every time I've gone in ???? Perhaps give Jack a call at the Brookvale store, and see if he can help out. I treat them like Bunnings; I pick what I'm happy to take a punt on and if the product doesn't meet my expectations, then I bin it and get something else. It has the option to buy the entire business within the next three years. Sounds like i dodged a big ugly bullet.

Another point of annoyance for my order they didn't include an invoice! I called them only to be told that they are out of stock! ETA on new stock was end of May. This is the worst customer experience I have ever had from a rather big retailer and I highly recommend not using this retailer. They're not worth dealing with for the savings you get. As someone who used to work at Sydney Tools, I know how shonky and dodgy this business is. Total Tools have been passionately servicing Australia for more than 30 years.

Once again Whirlpool has saved my ass :) thank you people. Seemed that Makita generally did, Bosch generally didn't.

The person I spoke to at Sydney Tools confirmed that he actually had the items in his hand and could send them that arvo.

I look at most hardware stores and wonder what keeps them afloat.

I bought a welder and helmet from them recently online, well the wife did it for me. 8/7/17 email from me threatening them with consumer affairs "where is my jack Sydney tools" They emailed me back "would you like a refund" . Ive had a terrible experience this week with Sydney Tools North Lakes. (Of course, they will never acknowledge that without professional intervention and in my opinion, it has to come from the top down in the employee selection process and therefore results in the bad 'in store' culture. Even some reports of people having trouble dealing with them in-store though and having to threaten to contact Fair Trading to get a reasonable response. It took a couple weeks but no longer than i thought it may. Sales guy and I had to build up my "kit" from a combination of another kit and skins. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. If your in melbourne then there is Just Tools in clarendon st, sth melb.Prices are just as good as sydney tools.. Really? This article will answer that question and more. I called Sydney tools for an update on my order. Doesn't fill you with confidence if they can't even tell you in store, using their computer, if the tool exists in the country. I have got better things to do, but this is a community that I have learned from and signed up to share what I believe can help others. A statement means nothing and has no effect without a base to back it up. Pros. Good about of Training and Development put into each staff member and this makes for a confident work environment. You might be surprised to know that Sydney Tools is owned by the same company, which has branches in various areas, including Alexandria, Lismore, and Fyshwick. WebSydney Tools is a rewarding place to work, the hard workers and dedicated staff always finish first as they are rewarded well. Very naughty of you, Tower Sniper. They were rude over the phone, and actually told me an "empty delivery truck has turned up 3 times in a row". I will never buy from them again. I got my air compressor and its in a horrible shape. I feel more comfortable trusting a major manufacturer rather than a dodgy retailer.

If your in Melbourne then there is Just Tools in Clarendon st, sth melb. Ordered on Friday and it still hasn't been dispatched.

WebDescription. It was $149. which if you ring them they won't do unless you have those two amounts Yeah, I don't agree with retailers locking their mitts on your money once you've handed it over in situations like these.

Very nicely stacked rows and organised place, just like ALDI.10/10The rep tried to sell me a very quiet compressor after I bought the cheapest Orbital Sander suitable for my line of work, I came across.

One came in a case and one didn't.

Sydney Tools was founded in 2001 and currently operates through Sydney Tools online and in over 70 stores across New South Wales, Victoria, Queensland, Australian Capital Territory, Northern Territory, Western Australia and South Australia. Sounds like you got a used unit if it actually had air in it. I think it is ludicrous that someone can down some others post with a throw away comment like "one post wonders." Orders have always been within 1 day to 2 weeks depending of where it was coming from in the country etc. The air compressor is pretty god for its price. When you're a first time poster, you don't have that track record, so how can you honestly expect anyone to trust who you really are? I was really frustrated at their lack of customer service in resolving the issue. Sydney Tools are unable to provide the tracking number because the order is being PROCESSED. They didn't bother to put any foam /bubble wrap inside the box. Thanks Sydney tool, very happy with service. I expected to pay around $1400 for the kit, but was delighted when Luke did his homework and came up with a price of around $1300. Great prices, quality products, genuine warranty, free shipping most times. What more can you ask for! If you had paid with a credit/debit card then do a chargeback with your card provider. The customer service was non apologetic yet somewhat rude and is the lowest level I have ever experienced from an online store.

Now while it seems good value on the surface that I get a free 18V battery from Sydney Tools, I'd much prefer getting another two years warranty just in case. The machine stops automatically all the time under minor load.One of my many visits was to have a tool repaired, I was directed upstairs to the workshop, my drill needed new brushes, the guy informed me that he was "gunna go for lunch so come back later".I had just bought the brushes downstairs, they take about 5mins to install, upstairs was a morgue, no one else for miles! Sydney Tools Not! I was trying to find some discount code ( :) ) on google for Sydney Tools and got to this page.

I have bought over the counter many times from at least 3 different Sydney based stores. This will be 13 days to pack and ship an item. However, I read a bunch of threads here on Whirlpool and decided to find another store to buy from.

YMMV as they do sell new as new. Well said. I wonder if they packaged up some one else's order into the parcel by mistake.

I did my online research and decided on a Milwaukee M18 drill, batteries and a charger. It will also lend another $25 million to Total Tools to fund an expansion of its store network, which is currently 90 nationwide. Walked back inside and was told, yeah we stuffed up, but tough, can't refund.

everything went fine. I've just had a bad experience from Sydney Tools as well.

Make the effort to go in to a store and you will find if you have done some minimal research on what you are buying the guys there will point you in the right direction. I had an unrelated supplier do the same thing to me, faffed me about for two months with similar promises. So I ordered some goods a month ago and finally recovered my money from paypal as they did not supply. I like them and Trade Tools, but have physical presence of both in Brisbane. Bought battery from them and got it in 48hrs. Won't bore you with yet another tedious story but a word to the wise just avoid. It finally arrived hours later, and I haven't dealt with them since. I second everything bad said about Sydney Tools!! I prefer to know what I'm paying for before I pay it. It sounds like the online purchasing experience is different. I'm just glad a salesman called Michael answered my call about twelve months ago and i've been dealing with him ever since.Give this mob a chance!

How would they even know what your bank account number is ?

I don't think so, on the invoice they update the serial numbers and on my invoice they had the correct serial numbers (for the items I was sent) just one was missing and one the wrong model. Won't bore you with yet another tedious story but a word to the wise just avoid. Of course I said yes, and then asked him why it wasn't available last time I bought something. 10 days later I got the call telling me that their truck had been & the tool was ready for pick up. Item took over a month with multiple follow ups to arrive, and on one of the times I called, they said it was there for pickup. I placed my first order with Sydney Tools on Monday 31/08.Makita impact driver + a Makita bag.I have received an invoice the following day which states DISPATCHED and also details product serial numbers which have been "dispatched'5 business days and I have not received a tracking number.No real issues with the delivery of the item yet as I think the estimated delivery date of the item detailed on their website was 09/09. Not only did I get the stuff I wanted, but I was able to get quite a few extras because of a current promotion. I think maybe they are one of those places that if your order is correct you are lucky and everything is fine but when there are screw ups they don't handle it very well. The Total Tools network consists of one company owned store and 80 independent franchised stores. I ordered a circular saw and a jigsaw from these guys last Monday and they arrived this morning. Yes I am only 1 post so far, I am so angry I signed up just for a rant at these guys as I am utterly helpless to see any progress on the matter!

Certainly mate, let me get that for you lol.

Again, it's a matter of being about your wits. Buy elsewhere and save yourself the frustration of arrogance. When you have a major problem with a product, you have the right to ask for your choice of a replacement or refund, it doesnt do what you asked for and cant easily be fixed within a reasonable time, You can approach the manufacturer or importer directly, however, you will only be entitled to recover costs from them, worth more than $100,000 purely for business use, Consumer guarantees for goods do not apply to: goods you normally use for your business, Consumer guarantees under the ACL apply to B2B transactions, commonly where such transactions are under $40,000. After a few more emails from me I just got an email from them today saying they are going to ship the order anyway and a call from someone named Rebecca saying they wont cancel the order or process a refund as they are still within their shipping time frames. We called them 3 times a week for the next 3 months with nothing. If there was I would of just paid with PayPal, or bought from Bunnings (it probably serves me right for being lazy as they are close), but alas, because there was nothing on their website I paid with card and got stuck having to wait days for the transactions to show up on my bank statement. The whole process has been perfect. Ive literally dropped about 3k there just recently on a few orders. Thank goodness i didn't try to order it online. My partner had had enough so we went there, she made a scene, told them their service is rubbish and the manager of the store quickly told her she can have whatever she wants from their air tool section. I didn't know until several months ago when I was driving past that Sydney tools has a shop on Brisbane SouthSide (Archerfield) opened last year and an official opening Thu 23 May. I wish there weren't so many one post wonders in this thread, makes you look like you are the same person signing up under different idsyou are probably having the wrong effect of what you are after.

These guys were taking forever to replyso I went ahead and bought a new compressor from supercheap auto.

There was nothing to protect it inside apart from 2mm thick cardboard. Sydney Tools claims that several senior officers and employees at Total Tools took part in the hacking system, including CEO Paul Dumbrell, Chairman Warren Jones, franchisee Anthony Soccio and others. Sydney Tools has opened 23 stores in four years, lifting its network to 30, and director Jason Bey says it plans to open another 20 in two years and 40 in five years. The company's line of business includes the wholesale distribution of industrial machinery and equipment.

The credit card company asks for the details and puts a stop/reverses the transaction - watch how quickly the retailer acts then! WebAbout Total Tools. Looks like i ve got the same trouble Ordered Bosch Kit (Camera and termo detectot Kit) on 17th January, two weeks is gone..

Clearly profiteering on this. On balance, it would appear that Sydney Tools is a poor company to deal with, but I base this not on the one post wonders but the others with reputation, who berate Sydney Tools. You should be a little careful with the title of your postI suggest you should have posted :bad customer experience, sydney tools. Please note: I have not mentioned names, not mentioned businesses, nor provided any personal or emotional information here, purely provided suggestions on gaining facts and information. One dude once refused to let me do so, so I just left.

I asked to cancel the order and obtain a refund and this was rejected citing the invoice states that Sydney Tools may take up to the 14th of September to dispatch the items. Even if insurance was paid (by seller or buyer), no insurance company would honour a claim if they found out the conditions under which the product was shipped. Oh, and I said transactions because unlike some other places that just take a couple of cents and have you verify that amount, these guys take the full amount but in two transactions and hold your money while they wait for verification from you.

I think I will just open a dispute with paypal after they receive it. Actually it isn't. Its not really when you think about how "bad agents" work.Sign up to as many sites as possible and post false information without building up a reputation.

As the negligence was theirs, the liability falls on Sydney Tools.