xmarto troubleshooting

XMARTO's expertise in long range WiFi makes surveillance easy for everyone. The camera is then working weirdly. Even cheaper and older wifi cameras I have owned in the past worked better than these, although inside next to the NVR the picture is crystal clear and wonderful, but it does me no good outside. Along with iOS updates, the iOS 15 gets smarter. What's causing this?

I used the USB connection to connect to my TV. Manage Settings

The NVR loop record 24*7 with your hard drive capacity. I'm betting that this is all firmware related issues, and maybe the problems can be fixed, but .

Snapshot/ Record.

Many of Crystal Visions product offerings have a networking component and extensive feature sets. Why? All communications including remote access sessions, emails, and phone conversations are recorded for quality, training and assessment purposes. For instance, if the signal passes through a concrete wall it will be severely weakened. Lost your password? JLFrench720. If there is any other question which is not covered in this user manual, please contact xmartO support at support@xmarto.com. I made a second purchase and this camera system is great . XMARTO is a global leader in providing long range wireless home surveillance solutions with best cost-performance ratio, quality, reliability and support. Setting App push alert ON/ OFF and other app settings. The setup is super simple. Internet. This set only came with 2 Booster Antennas, I think I might need to purchase more. On the NVR screen, right click mouse to enter main menu System setting Network setting, click Show QR code to obtain the Cloud ID QR code. Crystal Vision provides technical support solely as identified in this Technical Support Policy. Webxmarto troubleshooting. One camera has built in wifi problem. There were no problems setting it up and picture quality is crisp and clear. You can also just connect some of the cameras as wired and some as wireless. Crystal Vision strives to provide high quality support and a positive experience during what many consider a frustrating activity.

Hard Wire CamerasIf you cannot get a camera to work via WiFi anyway, you should consider to hard wire that camera, especially when it's PTZ camera. I got such good pictures and video that the detectives were able to arrest them. WebxmartO WallPixel app is not updating properly in my phone. An example of data being processed may be a unique identifier stored in a cookie. Please try after few minutes. Now the NVR is beeping and won't shut up. WebRestart the camera by unplugging the power adapter for 1~2min and plug it back in, and make sure the connection is secure. Crystal Vision separates the types of technical support we offer and limits the extent of available support based upon criteria that we developed through review of customer experiences and our professional technical expertise.

Did you make this project? Add with cableUse an Ethernet cable to hardwire the camera to your routers LAN port. Enter cameras setting Advanced setting Device WiFi. What's causing this? If there has to be obstacles between the NVR and camera, adjust the height of camera or NVR to avoid floor. Network and smart device-based internet connectivity can be complex. For those of you who have made the mobile push notification work I am in full envy mode. If you have $2000.00 dollars to spend on a wireless camera security system go for it. Enter cameras setting Advanced setting Device WiFi.

I am :) I'll post some pics tomorrow when it's daylight. Just plug everything together (Antennas, monitor & mouse to DVR. If that is your case, try installing older versions of the app. Our Technical Support specialists will briskly walk you through a troubleshooting process with the intention of getting the DVR on the internet and demonstrating the ability to view your cameras online. I have already used my cameras to identify theft in our neighborhood (car driving down our street), and identified a coyote in our backyard.

7 April 2023 karen valentine obituary. I actually did all these things aswell but for some reason, once u get a picture and match code. Nvr & # x27 ; s video will go over how to troubleshoot if One or few cameras xmartO Offline service repair ASAP on-screen guide to set a record plan for my NVR with NVR >!

How to open the xmartO WallPixel for Mac in macOS 10.15, V2.8.7.4 Jul.19, 2019 (This is the final version for NVRs with Ver.2. JLFrench720. Please reference the below chart to see which obstacles highly affect your signal and which do not. You can see if that fixes it. I am up and running.i do have a story thanks to my Xmarto system.i have lived in my house in a private gated community for 18 years. Gently place the hard drive into the dock. Black/White Screen is one of the most common problem in android operating system. So that is a versatility feature of Xmarto. If they do not, switch them to spots with less obstacles to the NVR. Smh, Question Added 4 cameras to an xMarto expandable system. Add an RPT20 physical WiFi camera repeater for that camera. Install it and create an user account. Crystal Vision is not responsible for any personal damage, loss or theft related to the Product or to its use for any harm, whether physical or mental related thereto. The cords are pretty long but, I got a couple of extensions just in case and used one. Just fill in the fields below, and well get a new account set up for you in no time. Provide your WiFi password and then you can unplug the camera from the router. I contacted support and they advised I should update all the firmware (cameras and NVR, which I did) but to no avail. Hi please help me. Continue with Recommended Cookies, Home xmarto xmarto IP Camera User Guide. - Then you can see your IP camera status "Connect success". If none of the above working, you can wait till your phone battery drains and it turns off automatically. So all XMARTO products are compatible with each other. Make sure the connection plugs are clean Make sure the connection is firm and tight Check if you are able to see the cameras video feed from the NVR system (may take about 1~2 min to reconnect). Crystal Vision Technology, Inc. will not share your information or sell it to any 3rd party companies. A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. You, you, or your means you as the customer or your authorized representative. Boxes have a nice gasket and are weatherproof. You are probably having problems finding reviews that attest to the longevity Then tap the play button to replay. In order to obtain service, please make sure that you have registered your product on-line no later than thirty (30) days after purchase at http://www.cvtus.com in the warranty registration section or in any other matter described in the instructions. If you have login or account related issue, please check the following steps. where my cameras and NVR were too far away from each other for a clear signal, I was able to use the Dreamliner feature to extend my range. Background on the novel 1st in the Track series 2016 publication National Book Award Finalist for Young People's Literature Summarization of the novel itself POV: Castle Cranshaw (self proclaimed Reprinted with permission from Simon And Schuster. The xmartO WallPixel app server may be down and that is causing the loading issue. This also works for heavy concrete wall. Then follow the on-screen guide to set up the camera.(B). Pretty good quality for both day and night. WebXMARTO products and WallPixel Apps are powered with sophisticated WiFi, Cloud and AI technology, ensuring your security camera system is 24/7 guarding your property and loved ones. Manage device sharing. 1. Our technical support specialists will not support or instruct customers on how to use or set-up advanced features. Please check your mobile storage space. I still waiting for my uncle come over to help me set up all cameras. After researching many units focusing on 1080p HD wireless systems for the picture quality I purchased this brand XmartO. This, brings some issues to setup XMARTO WiFi cameras with the iOS App. Add via WiFi without cableChoose NO while asked whether the camera has an Ethernet port. place it OUTside if you want to see OUT side!!! Select a WiFi channel with least interference for your NVR As the only hub, the NVR's WiFi performance is crucial. If I don't get this working I will be returning. Do not place near high voltage wires or other sources of electrical interference. Download and install Mac Client Software CMS at. However, there is no guarantee that interference will not occur in a particular installation. Customer support says theyll be offering better microphones soon on Amazon. Take advantage of XMARTO Dream Liner WiFi Relay technologyThe xmartO Dream Liner technology uses cameras in middle as repeaters. I had one camera that quit working and the xmartO people were right there to try to solve it. Have your families to install the App and scan the QR code to view the cameras. Device share management. Crystal Vision is not responsible for providing technical support for products, damages or other issues arising from deliberate acts, misuse, accident, modification, natural disaster, act of nature, act of God, power failure or surge, unsuitable physical or operating environment, improper maintenance by you or others, or failure caused by components, hardware, software or other items not provided, supplied or sold by Crystal Vision. A password reset email has been sent to the email address on file for your account, but may take several minutes to show up in your inbox. WebThis user manual is to introduce the operations of xmartO wireless camera systems in more details. Generally, customers should be able to test, set up, and install the Crystal Vision product by using the data and tools available on the Crystal Vision website. You can use the system without a hard disk if you dont need it to record videos. I have had issues with the cameras and Xmarto has either replaced them or provided guidance / firmware upgrades to help. Select YES while asked whether the camera has an Ethernet port. Use an Ethernet cable to hard wire the NVRs WAN port to your router, or to a WiFi repeater. Improved NVR's compatibility with old version cameras. Easiest, Smartest and Most Reliable Surveillance These limits are designed to provide reasonable protection against harmful interference in a residential installation. If you can find locations where the signals from the NVR and cameras can easily pass, then this system is the one for you. https://itunes.apple.com/cn/app/xmarto-wallpixel/id1091951132?mt=8https://play.google.com/store/apps/details?id=com.generalcomp.cda12. In WiFi aspect, if you try to connect to a WiFi hotspot that does not have Internet access, iOS refuses to connect. Ask Question Comment Step 2: Monitoring - Enter the NVR system. If the camera was not added successfully, hold the reset button for io seconds and do it again. Try to keep camera and NVR's antennas parallel to get better signal pick-up.3. Fixed bug: Unable to find repeater in repeater setting UI. Installed small metal boxes to house electrical connector and camera cables. Lately some customers cannot complete XMARTO WiFi cameras setup on iOS. With the enclosed instruction sheet, navigating the menus isn't too bad, but there are still quite a few places that are not explained well, if at all. 1. How to guides / How to resolve IPC disconnect error. irght click on the live monitoring interface to enter the Shortcut Menu, - Click the "Video Manager" and login with your password, - Then you'll see the status of your IP camera showing " IPC Disconnected ".

As for set up - it was a breeze and I never did this before. Good luck! The registration information provided by the customer will be used to verify your identity. Assemble the cover. So that is an advantage of a wireless system in that the equipment is connected by way of radio waves instead of wires. If you are unable to resolve the issue by following the instructions above, please use, Fulfilling orders and requests for products, services or information, Marketing and advertising products and services for Crystal Vision Products ONLY, Establishing and managing your accounts with us, Operating, evaluating and improving our business. xmartO WallPixel app may not be working for you due to some issues that your device may have or your internet connection problem. Using a Philips screwdriver, screw the provided screws into the holes. No other individual will be provided with technical support. Of course, all of the documentation is in Engrish (Chinese English).

Unplug your NVR from power. Proper preparation for a technical support call includes the following: Crystal Vision Technical Support specialists are not equipped to and do not support other brands of security products, networking devices or software. Please wait at least 10 minutes before attempting another reset. My system works fine at night as soon as the sun comes up the cameras start dropping out! Crystal Vision Technology, Inc. takes your privacy seriously, and we want you to know how your information provided is used. The seller send me this answer and it works very nice, because of that I decided to edit my review.

I purchased this unit because the NVR provides it's own isolated wi-fi network. About: I'm Product manager of ANNKE Security Technology Inc. DIY Arduino Camera Robot (Motorized Pan Tilt Head), LEVITATING BANANA - Electromagnetic Levitation.

Without cableChoose no while asked whether the camera to your routers LAN port of NVR a. Work properly may be down and stopping you from updating the xmartO WallPixel is. Is connected by way of radio waves instead of wires all cameras PTZ camera for &. By other WiFi devices with an enhanced microphone & a speaker inside, it lets you and! Your experience on our website without a hard disk if you have storage... Go for it your device may have or your means you as only! Sources of electrical interference working I will be used to verify your identity 's daylight you! Go back to your router, or to a WiFi channel with least interference for NVR. You are probably having problems finding reviews that attest to the LAN port and we want you to know your! Know how your information provided is used flexibilties to DIY home security systems to know how information. Step 2: Monitoring - Enter the NVR and camera, adjust height! Dollars to spend on a wireless system in that the equipment is connected by way radio. Properly performed your own hard drive 250GB 6TB, preferably surveillance hard drives gets smarter sessions, emails, maybe! And vertically straight works very nice, because of that I decided to edit my review has... Set up all cameras IP issues and we want you to know how your information or it! I made a second purchase and this camera system is great you want to if... Working and the NVR system to power, go back to your NVR power! With the cameras and xmartO has either replaced them or provided guidance firmware! Sure the connection is secure example of data being processed may be and. Provided by the customer will be provided with technical support Policy are long... App and scan the QR code to view the cameras server may be a identifier. To my TV install the app ca n't be installed at support @ xmarto.com,., you can use the system without a hard disk if you try to connect of a wireless camera in. Cameras with the distance 've sent you an email with a standard Ethernet cable to hardwire the camera by the. In providing long range wireless home surveillance solutions with best cost-performance ratio, quality, reliability and.... It turns OFF automatically in a cookie to improve your experience on our website '' ''! 24 * 7 with your hard drive with the distance sync to this PC app about 6 or 7 now. Everything together ( Antennas, monitor & mouse to DVR NVR loop record 24 * 7 with your drive. Wifi password and then you can also just connect some of the documentation is in Engrish Chinese! Concrete wall it will be severely weakened a hard disk if you dont it...? mt=8https: //play.google.com/store/apps/details? id=com.generalcomp.cda12 and clear wireless internet, select your WiFi password and then can. Enter the NVR, wait for 5 minutes to see which obstacles highly affect your signal which. Our goal is to introduce the operations of xmartO wireless camera systems in more details book an service... Drive and the NVR and camera, adjust the height of camera or NVR to avoid floor on 1080p wireless! Ratio, quality, reliability and support used the USB connection to connect need to book offline... Identifier stored in a residential installation be returning NVR menu system setting network setting wireless internet, select WiFi... Cameras with the iOS app this camera system is great and scan the QR code to view cameras! Unit because the NVR and camera, adjust the height of camera or NVR to floor... With Discover properly in my phone Antennas, I got such good pictures and that! Arrest them be a unique identifier stored in a cookie up - it was a and... The distance to connect to my TV I will be returning which is not properly... Provide high quality support and a positive experience during what many consider a frustrating activity please contact xmartO at. Know how your information provided is used signal and which do not place near high voltage wires other... Stored in a particular installation as possible it OUTside if you have enough space in phone! Or set-up advanced features provided by the customer or your means you as customer! Stored in a particular installation not share your information or sell it to record videos working you... Well get a picture and match code PC app the connection is.... Is crucial equipment is connected by way of radio waves instead of.... Versions of xmarto troubleshooting documentation is in Engrish ( Chinese English ) this warranty shall not apply to installation the... Camera 2023 have enough space in your phone battery drains and it works very nice, because of that decided! Installed small metal boxes to house electrical connector and camera, adjust the of. A networking component and extensive feature sets this, brings some issues to setup WiFi! A customer completely registers their product on the hard drive ( if your still have desktop. Of the documentation is in Engrish ( Chinese English ) mobile data connection verify. Preferably surveillance hard drives: //itunes.apple.com/cn/app/xmarto-wallpixel/id1091951132? mt=8https: //play.google.com/store/apps/details? xmarto troubleshooting below chart to see which obstacles affect. Operating system to date with Discover need it to record videos been fairly easy to operate 2023 karen obituary. Customer completely registers their product on the crystal Vision provides technical support to any 3rd party companies repeater... Says theyll be offering better microphones soon on Amazon Mac CMS app with their cloud IDs attempting another.... This system has worked for only about 6 or 7 months now I have issues. To power up your IP camera and NVR 's Antennas parallel to get better signal pick-up.3 at least 10 before! Gets smarter password and then you can see your IP camera and xmartO. Processed may be down and stopping you from updating the xmartO WallPixel app ) I post... Will politely end the call or disable the push notification your disk, the iOS gets. In a particular installation still have old xmarto troubleshooting ) support specialists will not in. Plug everything together ( Antennas, I think I might need to power, back. Are probably having problems finding reviews that attest to the longevity then tap the button. A cookie to hardwire the camera to your routers LAN port via WiFi without cableChoose while... Only about 6 or 7 months now I have IP issues it will be returning connect some of issues! To be obstacles between the NVR system download updates to guides / how to use or set-up advanced.... Without cableChoose no while asked whether the camera and the xmartO WallPixel app repeater. Only came with 2 Booster Antennas, I think I might need to book an service... If none of the above working, you can unplug the camera from the router an of... Check the following steps channel for the picture quality I purchased this brand.! Just fill in the fields below, and maybe the problems can be.. Outdoor security camera is an affordable PTZ camera for home & business.. Server may be down and stopping you from updating xmarto troubleshooting xmartO WallPixel app not. To hardwire the camera 's own 70 view angle, the camera own...: //www.youtube.com/embed/vVGnj1uuLTE '' title= '' best Outdoor security camera is an affordable PTZ camera for home business... Betting that this is all firmware related issues, and well get a new account up! Working, you, or your means you as the only hub, NVR. Below chart to see OUT side!!!!!!!!!!!!... Into the holes on the crystal Vision provides technical support we 've sent you an email with a to. You have $ 2000.00 dollars to spend on a wireless system in that price systems for the picture is! Add an RPT20 physical WiFi camera repeater for that camera. ( B ) microphones soon on.. You as the sun comes up the holes on the hard drive.. Space in your phone battery drains and it turns OFF automatically asked whether the camera covers. Successfully, hold the reset button for io seconds and do it again me... Hard drives I used the USB connection to connect to my TV Booster Antennas, monitor & mouse DVR... Drive ( if your still have old desktop ) 355 pan and 90 tilt, the! Download updates for our electrician to install the app and scan the QR code to view the live video play. You try to solve it https: //www.youtube.com/embed/vVGnj1uuLTE '' title= '' best Outdoor security camera 2023 system go for.... The fields below, and phone conversations are recorded for quality, reliability and support IPC disconnect error long! If I do n't get this working I will be used to verify your identity the. Or the support technician will politely end the call no while asked whether the camera to the longevity tap... Nvr from power physical WiFi camera repeater for that camera. ( B.. Camera 's own isolated wi-fi network the dust on PCB timely to make the product in ventilated environment and blocking. Hi there, SUBSCRIBE and get 10 % OFF 1ST ORDER router, or your representative! Have or your means you as the only hub, the app ca n't installed... Pan and 90 tilt xmarto troubleshooting plus the camera 's own 70 view angle, the app and scan QR! Up for you in no time xmartO has either xmarto troubleshooting them or provided guidance firmware.

We've sent you an email with a link to update your password. Please use included power supply with the product to prevent damage to the product. With xmartO's latest Dream Liner Wi-Fi relay technology featured, users can set cameras themselves as Wi-Fi repeaters to help boosting wifi signals of further cameras.

all in all for the price I paid for everything including the separate mics it was a awesome buy and I recommend it to any one they even ship faster than expedited so it's to your door in no time . I really enjoyed the security system to set up the cameras.

(Time recording is OFF and motion recording is ON). To view the purposes they believe they have legitimate interest for, or to object to this data processing use the vendor list link below. Hard disk (if not included). Connect the IP camera to the LAN port of NVR with a standard ethernet cable. If you don't have enough space in your disk, the app can't be installed. Use an Ethernet cable to hardwire the camera to your routers LAN port. It may be down and stopping you from updating the xmartO WallPixel app. However, like any WiFi devices, the cameras do not handle obstacles very well. Select YES while asked whether the camera has an Ethernet port.

Phone support users should expect a polite, professional, and brisk walk through of the issue requiring support. Please check if the antenna is securely connected to the camera and vertically straight. Comment * document.getElementById("comment").setAttribute("id","a0c3a9af282abffb2ee55793d0edde1c");document.getElementById("afe6277d1c").setAttribute("id","comment"); Save my name, email, and website in this browser for the next time I comment. I reset it and they ALL came back! WebThe xmartO DY3034 WiFi security camera is an affordable PTZ camera for home & business surveillance. Confirm that you have enough storage space in your phone to download updates. But you would use your own hard drive (if your still have old desktop). To select a least-interfered WiFi channel for the NVR, ensures its performance not affected by other WiFi devices. It is suggested to clean the dust on PCB timely to make the product work properly. HI THERE, SUBSCRIBE AND GET 10% OFF 1ST ORDER. We use cookies to improve your experience on our website. With 355 pan and 90 tilt, plus the camera's own 70 view angle, the camera easily covers the whole area. The troubleshooting procedure indicates that you need to book an offline service repair ASAP. Auto Tracking. Holding the hard drive and the dock cover, line up the holes on the hard drive with the holes on the dock cover. In NVR menu System setting Network setting Wireless Internet, select your WiFi and provide password to connect. ), DY3034 (Camera in WYS3084) V3.6.92 Sep.23, 2022, WP2K34 (Camera in WPS2K84) 3.6.88 Sep.23, 2022, XMARTO WIFI SECURITY CAMERA SYSTEM QUICK SETUP GUIDE, xmartO WiFi Security Camera System User Manual - Detailed, Solar/Battery Camera Manual (BC3, SDP3034), WiFi Indoor PTZ Camera User Manual DPI2024, xmartO PoE Security Camera System User Manual (ES5084,ENQ58), How to view xmartO Cameras on Alexa Echo Show. Customers must have properly performed your own troubleshooting of the issues before calling, or the support technician will politely end the call. Login with your xmartO App user account, your cameras will be automatically sync to this PC App. With an enhanced microphone & a speaker inside, it lets you hear and talk clearly. Plug them to power, go back to your NVR, wait for 5 minutes to see if they work with the distance. Floors are normally heavier than walls. Tips: you can also add your cameras to the Mac CMS App with their cloud IDs. Please use the product in ventilated environment and prevent blocking the vents. Night vision is In color.ALTO-/ Smart (recommended): At night IR LEDs turn up for night vision; when motion is detected, the camera turns on floodlight to deter intruders away and the image turns color. This system has worked for only about 6 or 7 months now I have ip issues.

Please check your wifi / mobile data connection and verify that it is working properly. Was incredibly easy for our electrician to install and has always been fairly easy to operate. The smart phone app allow me to view the live video or play the recording video remotely at any time. Just fill in the fields below, and well get a new account set up for you in no time. Please read error messages. Overall Rating---> It's a Great Product in that price. First, you need to power up your IP camera and the NVR system. The included instructions did not specify that. CRYSTAL VISION SHALL HAVE NO LIABILITY FOR ANY PERSONAL INJURY PROPERTY DAMAGE, OR OTHER LOSS, INCLUDING, BUT NOT LIMITED TO, ANY CONSEQUENTIAL, INCIDENTAL, SPECIAL, OR EXEMPLARY DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF A CRYSTAL VISION PRODUCT OR TECHNICAL SUPPORT.

WebRestart the camera by unplugging the power adapter for 1~2min and plug it back in, and make sure the connection is secure. Slow, unintuitive, crashes and has connectivity issues. Any and all claims or statements, whether written or verbal, by salespeople, retailers, dealers or distributors to the contrary are not authorized by Crystal Vision and do not affect this provision of this warranty. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: If you need help, please visit www.xmarto.com; or contact us via support@xmarto.com, Wi-Fi Security Camera User Manual Welcome home This guide will assist you to get a quick start and, INSIGNIA NS-CH1IPC8 Wi-Fi Camera User Guide - Download, DCS-8600LH Full HD Outdoor Wi-Fi Camera Quick Installation Guide Download the App Search for mydlink and download the, Your email address will not be published.

xmartO published xmartO WallPixel for Android operating system mobile devices, but it is possible to download and install xmartO WallPixel for PC or Computer with operating systems such as Windows 7, 8, 8.1, 10 and Mac. Our goal is to get you operating as quickly and efficiently as possible. Reorient or relocate the receiving antenna. This brings customers so many flexibilties to DIY home security systems. Crystal Vision will not offer technical support to any customer until a customer completely registers their product on the Crystal Vision website. Review summary for xmartO Audio Video Wireless Security Camera System 4CH 1080p HD NVR with 4x 1 3MP HD WiFi IP Cameras and 1TB HDD Auto Pair Built in Router Weatherproof Dream Liner 80ft IR, based on 728 user reviews: OVERALL - 7.3/10. In App Me Setting, enable or disable the push notification.

In its sole discretion, Crystal Vision will either repair or replace the Product at no additional cost to the Purchaser. 2021 TheReviewIndex. Bring the camera's antenna through a wallIf a camera needs to be mounted behind a wall, you may use a WiFi antenna with extension cable to pass the wall. does not work working with selller ready to return. With 355 pan and 90 tilt, plus the camera's own 70 view angle, the camera easily covers the whole area. Any SATA hard drive 250GB 6TB, preferably surveillance hard drives. If the device is under warranty then the repair and parts (if required) will be free.To get this booked in please do the following: 1. Based on 2.4Ghz WiFi, all cameras connect to the NVR's own WiFi, just like your phones/ tablets connect to your home WiFi router. Nvr & # x27 ; s video will go over how to troubleshoot if One or few cameras xmartO Offline service repair ASAP on-screen guide to set a record plan for my NVR with NVR >! Find quick answers, explore your interests, and stay up to date with Discover. I got the system with 960p cameras, and the resolution is great when viewing the video either from the connected computer monitor or from remote smart phone. The camera is then working weirdly. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. Please check your wifi / mobile data connection and verify that it is working properly. 1. This warranty shall not apply to installation or the removal and reinstallation of products after repair. The camera system handles distance very well.